Microsoft Agent or

以下のBIOSリビジョンでは、TPMがTPM 2.0モードのときにBitLockerを有効にすることも復帰させることもできないというエラーの原因になることが確認されました。 最近BIOSを以下のバージョンにアップデートされた場合は、再びDellサポート サイトにあ … uefi bios アップデート: 3mb . bios hdd 自動リカバリイメージ: 20mb . Microsnot blames HP and HPithetic blames MS.  MS did start the update and download the new BIOS even though I had updates paused. BIOSアップデート後 bitlocker回復キー入力画面がでるが回復キーを取得できない 先日PCが電源をいれてもWindows 10が起動しなくなったため、メーカに修理に出したところマザーボードの交換とBIOSのアップデートを行い、bitlockerによりお客様のWindowsはロックされております。ロック解除はお客様に … I've spent hours on this problem over the last week and lost weeks of work. nothing was saved there.

Microsoft wasn't any help either.

h�bbd```b``Y"g�Ʌ ��/�d���4Lj���`�F0y,R&��"�`�>�L0;D��H�5@�i��Plc4����������%5�����] �] There's no recovery key. technical support services. I'm going to have the SSD removed from the laptop. from my old computer last November but they don't have the key.

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2349 0 obj <>stream Where are the gurus who wrote these programs? Wish me luck. This did not work. It is not saved in my Microsoft account since I never set it up. Thanks for your feedback, it helps us improve the site. When it did I got the screen I described in my original post. Perhaps we need to sue both HP and MS. I spoke to Microsoft last week and HP twice. I'm not sure if the data was encrypted or the drive was simply locked. I went into the command prompt and typed in "manage-bde -protectors c: -get". This is a hardware problem with the BIOS and drives with something called TPM, a sort of hardware Is there somewhere I'm suppose to enter this code to find my BitLocker key? Hp Bios Bitlocker.

I guess Windows still turns it on when something gets switched in the BIOS as it thinks someone is trying to break in.

I'm going to BestBuy today. technical support services. They claimed HP should have the code and of course they state they don't. 3.BitLockerで問題を発生させるBIOSのリビジョン . Since I

0 The reason is that during the Windows 10 update procedure, the OS disables BitLocker while the Windows PE (Preinstallation Environment) installs a new image of the main Windows 10 operating system. BestBuy set up my laptop and transferred files BitLocker.

So we're out of luck. They said it may still not work but it is at least one final thing to try.

The manufacturers are turning this on when shipped. Essentially anyone in this situation is just plain out of luck. So far the only advice I've gotten is I'll have to reload a fresh Windows 10 and will lose all my data files, which I'm trying to Once you find and enable the TPM, Save & Exit your system BIOS and boot back to Windows. But there is no such key because the drive was never locked in the first place. This is what shows up on the screen. It seems to me someone somewhere knows how to get around They claim the manufacturers are turning it on when they're shipped. Again, I have no Bitlocker recovery keys on my MS account since I didn't set it up. The HP updated my BIOS after a restart, w/o warning. I have Windows Home so it doesn't even have BitLocker so as you implied it must be hardware set. HP Recommended. I'm not sure what to do with either the BitLocker ID or TPM ID.

The drive has to be wiped and have a clean install of Windows. BitLocker has locked my drive.

I have a Recovery Key ID but no recovery key. This is a known problem, as pointed out on a Microsoft help page about BitLocker.

HP states they don't have the key. I was told it might be possible to then hook it up to another computer as a data drive and

They removed the drive and connected it to another computer and it doesn't show any files due to the encryption.

Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary

It is not saved in my Microsoft account since I never set it up.

I suspect many more will follow. Hi and thanks for reaching out. The problem is I have Windows 10 Home on my HP Envy, which supposedly doesn't have BitLocker. 2253 0 obj <> endobj HP updated BIOS which turned on BitLocker and locked and encrypted my drive. they might be able to read the data from the drive. Protect Yourself From Tech Support Scams HP or MS should set up a BitLocker key that comes with the computer or gets saved somewhere every time they do an update.

I have an MS account but Microsoft Employee and that the phone number is an

I  booted with Ubuntu, took it out and tried in another pc but no luck. Microsoft global customer service number.

This document is for HP computers with BitLocker or BitLocker Automatic Device Encryption and Windows 10. My backup drive filled up and I was in the process of saving things to a new cloud drive and had not completed it when this happened.

Neither were Here's what shows in the "Security" tab in the BIOS Setup Utility.

If it works I will post the solution. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Learn More. endstream endobj startxref So here's the deal. @robertjames_55, I tried the different TPM settings in BIOS, didn't help. Exact same issue on HP Envy. I'm trying one final thing someone at HP suggested. It won't let me enter these. very helpful. Bitlocker activated by bios and no key shown or saved ‎01-14-2018 02:01 AM. never set BitLocker I don't have a recovery key for it. You can help protect yourself from scammers by verifying that the contact is a There's TPM 1.2 and TPM 2 which apparently doesn't have this problem. official Anyone have any ideas avoid. I never set up BitLocker so I don't have the key or a password. how to get around this? Key. Microsoft global customer service number, https://support.hp.com/us-en/document/c06432394. BestBuy set up my laptop and transferred files from my old computer last November but they don't have the key. Impossible to unlock! I've looked in the registry editor and there are things there for BitLocker. 先日PCが電源をいれてもWindows 10が起動しなくなったため、メーカに修理に出したところマザーボードの交換とBIOSのアップデートを行い、bitlockerによりお客様のWindowsはロックされております。ロック解除はお客様にて実施してください。bitlockerの回復キーの取得方法についての案内がありました。, ここでbitlockerの回復キーを取得しようとしたのですが、マイクロソフトアカウントが見つからず回復キーの取得ができない状況になっています。, ただ、Office365については、所属組織のアカウントで利用していた状態だったので何かしら関係があるかもしれませんが、この組織のアカウントでは回復キーを確認することはできませんでした。, なお、bitlocker は OS 標準の機能なのでマイクロソフトではなくメーカーのサポートです。, フィードバックをお送りいただきありがとうございます。今後のサイト改善に役立てて参ります。, このスレッドはロックされています。質問をフォローすることや役に立つと投票することはできますが、このスレッドに返信することはできません。, 以下のサイトに書かれていることすべてに該当しないならあきらめて、初期化するしかないでしょう。. It gave me the BitLocker ID (a 32 digit alpha-numeric ID) but no BitLocker I've considered clearing the TPM or restoring it to the factory defaults (although the latter implies I could lose my files which I'm trying to avoid).

HP has also stated it's a known problem with HP Envy laptops but they don't have a fix It also gave me something similar for TPM, a 32 digit alpha-numeric ID and PCR validation Profile: 7, 11. They claim the manufacturers are turning it on when they're shipped. Computers encrypted with BitLocker or BitLocker Automatic Device Encryption might require a recovery key after one of the following events: A Microsoft Push Button reset. 2277 0 obj <>/Filter/FlateDecode/ID[]/Index[2253 97]/Info 2252 0 R/Length 117/Prev 776224/Root 2254 0 R/Size 2350/Type/XRef/W[1 3 1]>>stream After update it asks for a bitlocker key.

Disabling Secure Boot or Trusted Platform Module (TPM) Hardware changes such as adding or removing video or … My name is Anthony. %PDF-1.5 %���� I never set up BitLocker so I don't have the key or a password. Hp envy and Microsoft update today= bitlocker. Already tried that     the drive is encrypted     so no way to recover. I think the TPM is what locked my drive after the update. You need to enter your recovery  key because Secure Boot policy has unexpectedly changed. I have Windows Home as well. h�b```b``6d`e`tbb@ !�+��&%�C-���1�h��O`zq��IҰ�BЀ�� ��/y܊~D�g�tX�@l�kNI��N�9��%�5��i[����G���O9}.ps�)~�qF��D��S��� e��Ձ���L]?��C�����,� Y�~�Q��Re����H���@���I�KM�$�6�׉+le^�sDL����\ ��J

They both have stated essentially a new install of W10 has to be done (reset) with data loss. This didn't work. You can help protect yourself from scammers by verifying that the contact is a, official If your version of the BIOS has the option to postpone flashing, be very careful. You would think they would know how to circumvent this. Very strange as it is Windows home and bitlocker is only possible in Windows pro.

2012 年モデルのhp_tools パーティションのサイズは合計2gb です。 hp_tools パーティションのディレクトリと説明 その他bios 関連: 10mb (カスタムロゴ、言語、スペアキー) ハイパーバイザー用に予約: 100mb .



However, wait before you do. or workaround. Recovery Key ID (to identify your key): "there's a bunch of numbers and letters, 32 of them". HP updated BIOS which turned on BitLocker and locked and encrypted my drive. I didn't want to make any changes w/o knowing what they might do but on the other hand it's a doorstop now so I'm not sure how I could make it worse. this.

.

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